Stefanie Ferreira

1. Does the supervisor work cooperatively in a group and fulfill commitments to team members?^*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?^*

3. Do they actively seek to work with others and not around them?^*

1. Does the supervisor meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?^*

1. Do they accept change and respond to setbacks positively and with minimal disruption?^*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?^*

3. Is the supervisor adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?^*

1. Does the supervisor personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?^*

2. Does the supervisor understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?^*

1. Is the supervisor a self-starter and can they demonstrate initiative and problem-solving when challenges arise?^*

1. Is the supervisor efficient and accurate when performing tasks such as blood draws and vaccine administration, and do they ensure that their team members maintain the same level of efficiency and accuracy?^*

2. Does the supervisor properly take TPR (temperature, pulse, and respiration), obtain an accurate patient history, and enter SOAP notes correctly while also training team members to perform these tasks accurately?^*

3. Does the supervisor accurately edit and add reminders and create pop-up notes, and do they ensure that their team members do the same?^*

4. Does the supervisor complete their SOAP notes by the end of every shift and audit them to ensure their team members do as well?^*

1. Does the supervisor foster a culture of empathy, professionalism, and teamwork, ensuring staff demonstrate genuine care and concern for clients, patients, and one another?^*

2. Is the supervisor knowledgeable about our products and services (including bloodwork panels, dental procedures, vaccines, laser therapy bundles, and preventatives), and do they confidently educate clients while also mentoring and coaching the team?^*

1. Does the supervisor demonstrate strong knowledge of veterinary procedures and protocols, and do they ensure the team maintains that same level of knowledge as well?^*

2. Do they demonstrate how to read dog body language and safely restrain dogs and cats, and do they coach the team on the floor to ensure these practices are followed as well?^*

3. Does the supervisor ensure medications are properly filled (e.g., verifying lot numbers, dosage, obtaining a witness, invoicing, and documentation), and audit the team to ensure these procedures are consistently followed?^*

1. Does the supervisor actively (on the floor) train and mentor technicians to maintain accuracy, attention to detail, and effective prioritization in a fast-paced clinic environment?^*

2. Do they recognize when additional coaching is needed and develop training plans to address those areas?^*

1. What stands out about this employee’s work ethic, energy, or impact on the team? Where to they shine?^*

1. Are there specific skills, behaviors or habits this employee could develop further to grow in their role or have a greater impact?^*

1. Any additional thoughts, suggestions, or shout-outs you’d like to share?