Rachael Huntress

1. Does the manager work cooperatively in a group and fulfill commitments to team members?^*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?^*

3. Do they actively seek to work with others and not around them?^*

1. Does the manager meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?^*

1. Do they accept change and respond to setbacks positively and with minimal disruption?^*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?^*

3. Is the manager adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?^*

1. Does the manager personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?^*

2. Does the manager understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?^*

1. Is the manager a self-starter and can they demonstrate initiative and problem-solving when challenges arise?^*

1. Does the manager ensure that the team accurately handles appointment scheduling, reminders, and follow-ups, and provide guidance when challenges arise to maintain an organized workflow?^*

2. Does the manager proactively identify and fill schedule gaps and communicate them to the team?^*

1. Does the manager review and support the team in maintaining accurate tasks, reminders, and SOAP notes, ensuring documentation is completed and communicated properly at the end of each shift?^*

1. Does the manager actively train and mentor technicians and receptionists to maintain accuracy, attention to detail, and effective prioritization in a fast-paced clinic environment?^*

1. Does the manager foster a culture of empathy, professionalism, and teamwork, ensuring staff demonstrate genuine care and concern for clients, patients, and one another?^*

1. Does the manager ensure technicians follow proper medical procedures-including TPRs, blood draws, vaccine administration, and medication handling-and that all team members remain knowledgeable and confident in communicating clinic products and services?^*

1. Does the manager actively transfer knowledge & skills to employees, and strive to develop individuals to their full potential?^*

2. Does the manager recognize when team members need additional training and create appropriate learning plans to support their development?^*

1. Does the manager give constructive feedback and timely disciplinary action when necessary?^*

2. Does the manager complete performance reviews and follow-ups in a timely manner?^*

1. Is the manager available/approachable to team members?^*

2. Does the manager maintain positive employee morale by fostering a positive work environment?^*

1. Does the manager improve processes/procedures that is in line with the company’s mission and improves overall flow?^*

2. Does the manager understand that growth is achieved by innovation & change?^*

1. What stands out about this employee’s work ethic, energy, or impact on the team? Where to they shine?^*

1. Are there specific skills, behaviors or habits this employee could develop further to grow in their role or have a greater impact?^*

1. Final Comments