Melanie Bauer

1. Does the employee work cooperatively in a group and fulfills commitments to team members?^*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?^*

3. Do they actively seek to work with others and not around them?^*

1. Does the employee meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?^*

1. Do they accept change and respond to setbacks positively and with minimal disruption?^*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?^*

3. Is the employee adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?^*

1. Does the employee personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?^*

2. Does the employee understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?^*

1. Is the employee a self-starter and can they demonstrate initiative and problem-solving when challenges arise?^*

1. Does this employee greet clients warmly and make them feel welcome upon arrival, and or on the phone?^*

2. Do they consistently practice active listening and empathetic communication with clients, and ensure timely appropriate follow-up?^*

1. Does the employee utilize the VMD book properly while navigating phone calls?^*

1. Does the employee handle appointment scheduling accurately, and seeks appropriate guidance when unable to find an appointment slot?^*

1. Does the employee accurately handle check in and out procedures (e.g., check in under proper medical note, provider, reviews lot #s invoices and captures payment properly)?^*

2. Can the employee read, edit, add, and or change reminders & pop-up notes accurately?^*

1. Does the employee properly create, view and respond/follow-up to tasks?^*

2. Does the employee pay attention to details, and demonstrates the ability to multi-task/prioritize?^*

1. What stands out about this employee’s work ethic, energy, or impact on the team? Where to they shine?^*

1. Are there specific skills, behaviors or habits this employee could develop further to grow in their role or have a greater impact?^*

1. Any additional thoughts, suggestions, or shout-outs you’d like to share?