Kara McDonald

1. Does the manager work cooperatively in a group and fulfill commitments to team members?^*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?^*

3. Do they actively seek to work with others and not around them?^*

1. Does the manager meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?^*

1. Do they accept change and respond to setbacks positively and with minimal disruption?^*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?^*

3. Is the manager adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?^*

1. Does the manager personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?^*

2. Does the manager understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?^*

1. Is the manager a self-starter and can they demonstrate initiative and problem-solving when challenges arise?^*

1. Does the manager possess in-depth knowledge of pet food and retail items and ensure their team is well-informed through ongoing training and guidance?^*

2. Do they demonstrate both confidence and empathy when recommending nutrition-focused products, ensuring choices align with the pet’s individual needs and the client’s goals?^*

1. Does the manager promote and model service standards that reflect the company’s brand and ensure guests receive a welcoming, professional, and supportive experience?^*

2. Does the manager demonstrate a strong team-first attitude by jumping in to help colleagues without being prompted?^*

1. Does the manager maintain a clean, well-organized, and visually appealing sales floor by regularly updating and rotating product displays?^*

2. Does the manager monitor and train their team to maintain product freshness, proper rotation, and full shelf stocking according to company standards?^*

3. Does the manager switch up the store layout to keep products moving and appealing?^*

1. Does the manager actively recommend complementary products and Resort services to enhance the customer’s 360º Happy Health experience, while setting the example and guiding their team to do the same?^*

2. Does the manager effectively communicate sales, promotions, and events to the team, monitor goal progress, and implement strategic actions when goals are not met?^*

1. Does the manager actively transfer knowledge & skills to employees, and strive to develop individuals to their full potential?^*

2. Does the manager recognize when team members need additional training and create appropriate learning plans to support their development?^*

1. Does the manager give constructive feedback and timely disciplinary action when necessary?^*

2. Does the manager complete performance reviews and follow-ups in a timely manner?^*

1. Is the manager available/approachable to team members?^*

2. Does the manager maintain positive employee morale by fostering a positive work environment?^*

1. Does the manager improve processes/procedures that is in line with the company’s mission and improves overall flow?^*

2. Does the manager understand that growth is achieved by innovation & change?^*

1. What stands out about this employee’s work ethic, energy, or impact on the team? Where to they shine?^*

1. Are there specific skills, behaviors or habits this employee could develop further to grow in their role or have a greater impact?^*

1. Any additional thoughts, suggestions, or shout-outs you’d like to share?