Jess Collins

1. Does the manager work cooperatively in a group and fulfill commitments to team members?^*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?^*

3. Do they actively seek to work with others and not around them?^*

1. Does the manager meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?^*

1. Do they accept change and respond to setbacks positively and with minimal disruption?^*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?^*

3. Is the manager adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?^*

1. Does the manager personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?^*

2. Does the manager understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?^*

1. Is the manager a self-starter and can they demonstrate initiative and problem-solving when challenges arise?^*

1. Does the manager ensure that the team follows proper procedures when cleaning enclosures and potty pens, including using the correct chemicals and cleaning processes?^*

2. Does the manager ensure that When I Work and Gingr are used effectively by the team to promote organization, accountability, and safety?^*

1. Does the manager understand, demonstrate, and effectively coach the Canine Caution System and proper leash handling techniques?^*

2. Does the manager set the example for proper leash handling and ensure the team follows safe dog-walking practices throughout the building?^*

3. Does the manager ensure both they and their team safely remove dogs from enclosures and return them using proper handling procedures?^*

4. Does the manager demonstrate and reinforce strategic dog placement within the building, ensuring the team consistently makes thoughtful decisions that set dogs up for success?^*

1. Does the manager model and enforce thorough observation and documentation practices, ensuring both they and their team review dog notes and track any changes accurately?^*

2. Do they effectively communicate animal behavior changes and patterns across departments using OneNote and WIW chats, and ensure their team members are doing the same?^*

1. Does the manager actively transfer knowledge & skills to employees, and strive to develop individuals to their full potential?^*

2. Does the manager recognize when team members need additional training and create appropriate learning plans to support their development?^*

1. Does the manager give constructive feedback and timely disciplinary action when necessary?^*

2. Does the manager complete performance reviews and follow-ups in a timely manner?^*

1. Is the manager available/approachable to team members?^*

2. Does the manager maintain positive employee morale by fostering a positive work environment?^*

1. Does the manager improve processes/procedures that is in line with the company’s mission and improves overall flow?^*

2. Does the manager understand that growth is achieved by innovation & change?^*

1. What stands out about this employee’s work ethic, energy, or impact on the team? Where to they shine?^*

1. Are there specific skills, behaviors or habits this employee could develop further to grow in their role or have a greater impact?^*

1. Any additional thoughts, suggestions, or shout-outs you’d like to share?