Donna Masson

1. Does the employee work cooperatively in a group and fulfill commitments to team members?^*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?^*

3. Do they actively seek to work with others and not around them?^*

1. Does the employee meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?^*

1. Do they accept change and respond to setbacks positively and with minimal disruption?^*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?^*

3. Is the employee adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?^*

1. Does the employee personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?^*

2. Does the employee understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?^*

1. Is the employee a self-starter and can they demonstrate initiative and problem-solving when challenges arise?^*

1. Does the employee consistently greet clients and patients promptly with a warm and friendly demeanor, creating a positive first impression?^*

2. Does the employee effectively assist clients with patient check-in tasks, including obtaining accurate weights and guiding them to exam rooms?^*

1. Does the employee maintain cleanliness and organization in exam rooms and lobby areas, ensuring spaces are promptly cleaned and well-stocked?^*

1. Does the employee demonstrate strong knowledge of canine body language and adhere to safe handling protocols, ensuring a safe environment for pets, clients, and staff?^*

1. Does the employee communicate clearly and effectively with both clients and team members regarding patient flow and whereabouts?^*

1. What stands out about this employee’s work ethic, energy, or impact on the team? Where to they shine?^*

1. Are there specific skills, behaviors or habits this employee could develop further to grow in their role or have a greater impact?^*

1. Any additional thoughts, suggestions, or shout-outs you’d like to share?