Crystal Bartlett

1. Does the employee work cooperatively in a group and fulfill commitments to team members?^*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?^*

3. Do they actively seek to work with others and not around them?^*

1. Does the employee meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?^*

1. Do they accept change and respond to setbacks positively and with minimal disruption?^*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?^*

3. Is the employee adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?^*

1. Does the employee personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?^*

2. Does the employee understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?^*

1. Is the employee a self-starter and can they demonstrate initiative and problem-solving when challenges arise?^*

1. Does the employee demonstrate strong knowledge of pet food, treats, and retail items?^*

2. Do they demonstrate both confidence and empathy when recommending nutrition-focused products, ensuring choices align with the pet’s individual needs and the client’s goals?^*

1. How well does the employee provide friendly, knowledgeable service that reflects our brand and creates a welcoming, supportive experience for every guest?^*

2. Does the employee demonstrate a strong team-first attitude by jumping in to help colleagues without being asked?^*

1. Does the employee keep the retail space clean, well-organized, and visually appealing?^*

2. Do they ensure displays are fresh (according to expiration dates) and shelves are fully stocked with proper rotation?^*

1. Does the employee show up prepared, complete tasks thoroughly, and take initiative without being asked?^*

2. Is the employee reliable in completing daily tasks (stocking, cleaning, restocking)?^*

1. Does the employee actively recommend complementary products or other Resort services to enhance the customer’s 360 of Happy Health experience?^*

1. What stands out about this employee’s work ethic, energy, or impact on the team? Where to they shine?^*

1. Are there specific skills, behaviors or habits this employee could develop further to grow in their role or have a greater impact?^*

1. Any additional thoughts, suggestions, or shout-outs you’d like to share?