1014 Pearl Street Brockton, MA 02301

Open daily 6:00 am to 8:00 pm

Brittany

Brittany Fontaine - 360° Development Survey
Teamwork / Collaboration
Teamwork / Collaboration section

1. Teamwork / Collaboration*

1. Teamwork / Collaboration*

1. Does the employee work cooperatively in a group and fulfills commitments to team members?

2. Teamwork / Collaboration*

2. Teamwork / Collaboration*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?

3. Teamwork / Collaboration*

3. Teamwork / Collaboration*

3. Do they actively seek to work with others and not around them?

Attendance
Attendance section

1. Attendance*

1. Attendance*

1. Does the employee meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?

Flexibility / Adaptability
Flexibility / Adaptability section

1. Flexibility / Adaptability*

1. Flexibility / Adaptability*

1. Do they accept change and respond to setbacks positively and with minimal disruption?

2. Flexibility / Adaptability*

2. Flexibility / Adaptability*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?

3. Flexibility / Adaptability*

3. Flexibility / Adaptability*

3. Is the employee adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?

Mission Aligned
Mission Aligned Section

1. Mission Aligned*

1. Mission Aligned*

1. Does the employee personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?

2. Mission Aligned*

2. Mission Aligned*

2. Does the employee understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?

Decision Making
Decision Making Section

1. Decision Making*

1. Decision Making*

1. Is the employee a self-starter and can they demonstrate initiative and problem-solving when challenges arise?

Department Specific Question
Setup/Structure

1. Setup/Structure*

1. Setup/Structure*

1. Does the manager provide guidance on what equipment is needed for each group and demonstrate how to properly set up for group?

2. Setup/Structure*

2. Setup/Structure*

2. Does the manager demonstrate and effectively coach team members on the appropriate group size limits, including the number of dogs and the allowed number of drive or unaltered dogs in a group?

Department Specific Question
Handling Skills

1. Handling Skills*

1. Handling Skills*

1. Does the manager understand, demonstrate, and effectively coach the Canine Caution System and proper leash handling techniques?

2. Handling Skills*

2. Handling Skills*

2. Does the manager demonstrate sound judgment in managing group dynamics, including de-escalating behavioral issues, making timely decisions about switching dogs when necessary, and effectively coaching the team in these practices?

3. Handling Skills*

3. Handling Skills*

3. Does the manager demonstrate composure and sound judgment when handling altercations, ensuring safety while modeling and reinforcing best practices with staff?

Department Specific Question
Tools

1. Tools*

1. Tools*

1. Does the manager demonstrate and effectively teach the team how to properly utilize a muzzle, Halti, and martingale collar?

Department Specific Question
Behaviors

1. Behaviors*

1. Behaviors*

1. Is the manager able to demonstrate and reinforce healthy play (praise), and intervene effectively to manage and correct negative or escalating behaviors?

2. Behaviors*

2. Behaviors*

2. Can they identify a dog in distress (whether physically or emotionally) and do they share their observations with the team as coaching tool?

Department Specific Question
Communication

1. Communication*

1. Communication*

1. Does the manager communicate effectively with the Health4Pets Liaison, maintaining composure and using appropriate language?

2. Communication*

2. Communication*

2. Does the manager effectively perform spot-checks and coach the team on how to conduct them correctly?

Management Factors
Development/Training

1. Development/Training*

1. Development/Training*

1. Does the manager actively transfer knowledge & skills to employees, and strive to develop individuals to their full potential?

2. Development/Training*

2. Development/Training*

2. Does the manager recognize when team members need additional training and create appropriate learning plans to support their development?

Management Factors
Leadership

1. Leadership*

1. Leadership*

1. Does the manager give constructive feedback and timely disciplinary action when necessary?

2. Leadership*

2. Leadership*

2. Does the manager complete performance reviews and follow-ups in a timely manner?

Management Factors
Relationship Building & Team Building

1. Relationship Building & Team Building*

1. Relationship Building & Team Building*

1. Is the manager available/approachable to team members?

2. Relationship Building & Team Building*

2. Relationship Building & Team Building*

2. Does the manager maintain positive employee morale by fostering a positive work environment?

Management Factors
Departmental Growth

1. Departmental Growth*

1. Departmental Growth*

1. Does the manager improve processes/procedures that is in line with the company's mission and improves overall flow?

2. Departmental Growth*

2. Departmental Growth*

2. Does the manager understand that growth is achieved by innovation & change?

Work Attitude
Work Attitude section

1. Work Attitude*

1. Work Attitude*

1. What stands out about this employee's work ethic, energy, or impact on the team? Where to they shine?

Work Improvements
Work Improvement section

1. Work Improvement*

1. Work Improvement*

1. Are there specific skills, behaviours or habits this employee could develop further to grow in their role or have a greater impact?

Final Comments
Final Comments Section

1. Final Comments

1. Final Comments

1. Any additional thoughts, suggestions, or shout-outs you'd like to share?