Alyssa Costa

1. Does the manager work cooperatively in a group and fulfill commitments to team members?^*

2. Do they build rapport by exchanging ideas, seek feedback and value the contributions others bring to the team?^*

3. Do they actively seek to work with others and not around them?^*

1. Does the manager meet expectations related to our attendance and punctuality policy? Do they arrive on time, are punched in, and ready to begin work at the start of their scheduled shift?^*

1. Do they accept change and respond to setbacks positively and with minimal disruption?^*

2. Are they responsive when facing new problems and enjoy the challenge of unfamiliar tasks?^*

3. Is the manager adaptable, accommodating and willing to alter their work schedule or take on unexpected tasks to meet changing business needs?^*

1. Does the manager personally connect to the company’s mission, vision & values and contribute to the bigger picture with optimism?^*

2. Does the manager understand when and how to recommend additional services (e.g., training, grooming, nutrition consults) based on situational awareness context?^*

1. Is the manager a self-starter and can they demonstrate initiative and problem-solving when challenges arise?^*

1. Does the manager provide guidance on what equipment is needed for each group and demonstrate how to properly set up for group?^*

2. Does the manager demonstrate and effectively coach team members on the appropriate group size limits, including the number of dogs and the allowed number of drive or unaltered dogs in a group?^*

1. Does the manager understand, demonstrate, and effectively coach the Canine Caution System and proper leash handling techniques?^*

2. Does the manager demonstrate sound judgment in managing group dynamics, including de-escalating behavioral issues, making timely decisions about switching dogs when necessary, and effectively coaching the team in these practices?^*

3. Does the manager demonstrate composure and sound judgment when handling altercations, ensuring safety while modeling and reinforcing best practices with staff?^*

1. Does the manager demonstrate and effectively teach the team how to properly utilize a muzzle, Halti, and martingale collar?^*

1. Is the manager able to demonstrate and reinforce healthy play (praise), and intervene effectively to manage and correct negative or escalating behaviors?^*

2. Can they identify a dog in distress (whether physically or emotionally) and do they share their observations with the team as coaching tool?^*

1. Does the manager communicate effectively with the Health4Pets Liaison, maintaining composure and using appropriate language?^*

2. Does the manager effectively perform spot-checks and coach the team on how to conduct them correctly?^*

1. Does the manager actively transfer knowledge & skills to employees, and strive to develop individuals to their full potential?^*

2. Does the manager recognize when team members need additional training and create appropriate learning plans to support their development?^*

1. Does the manager give constructive feedback and timely disciplinary action when necessary?^*

2. Does the manager complete performance reviews and follow-ups in a timely manner?^*

1. Is the manager available/approachable to team members?^*

2. Does the manager maintain positive employee morale by fostering a positive work environment?^*

1. Does the manager improve processes/procedures that is in line with the company’s mission and improves overall flow?^*

2. Does the manager understand that growth is achieved by innovation & change?^*

1. What stands out about this employee’s work ethic, energy, or impact on the team? Where to they shine?^*

1. Are there specific skills, behaviors or habits this employee could develop further to grow in their role or have a greater impact?^*

1. Any additional thoughts, suggestions, or shout-outs you’d like to share?